Tap on ‘show all options’ and then find the appropriate docking station. Once done, go to the “under compatibility” option. Write “docking station” to find out the docking station by name. You have to find the docking station with the model name on the manufacturer’s website. Step 6.Īs soon as this completes, you just have to restart the device again. You can see the Intel Thunderbolt firmware update going on. It comes along with the Thunderbolt secure connection. Step 4.Īs soon as you see this, install the media HXC driver. There, turn on the port security in the drop-down lists that you get. Then, change the security for the ports by going to the advance option. HP Thunderbolt Dock G2 Not Working – Running an update Step 1.įirst of all, update Windows( for Windows OS) and ios (for Mac OS) Step 2.

The recommended solution for HP thunderbolt dock G2 not working Check the device authorization status In this case, you have to check whether the external device authorizes the Thunderbolt device before establishing the connection. But, within a few days, you may come across several issues regarding its connection and functioning. The laptop utilizes a USB-C connection with the external screen via the display port, and it usually works fine. As the laptop is still placed on the dock that comes with up-to-date firmware, you may come across several connectivity problems. It also behaves the same way in semi-sleep mode. If the issue happens when you AFK (away from the keyboard) open the lid and manually press the laptop’s power button. Sometimes, when the user has been away from the desk for more than an hour, the laptop doesn’t react to the keystrokes or mouse strokes. Reasons for HP Thunderbolt Dock G2 Not Working Reason 1. Refer to the steps and guidelines below after checking the basic hardware connection. In general, most issues with Thunderbolt Dock G2 happen due to the connectivity issues between the docking station and the device. If you have encountered an issue with HP thunderbolt dock G2 not working, the first step is to diagnose the problem while referring to the user manual.

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